Publix, a dominant grocery chain in the Southeastern U.S., faces competition on multiple fronts:
Kroger: Publix's most significant national rival. With over 2,700 stores and strong private-label brands like Simple Truth, Kroger brings scale, supply chain advantages, and extensive loyalty programs to the table.
Aldi: Known for ultra-low prices on limited, high-quality picks. Exceptionally competitive in Southeast regions, often pricing 35–40% below Publix.
Despite that competition, Publix continues earning top marks in customer satisfaction, like an impressive 85 out of 100 in the American Customer Satisfaction Index.
Publix runs a feedback program called the Publix Customer Experience Survey on , inviting customers to share their experiences. You can enter publixsurvey, answer questions about store cleanliness, staff friendliness, and checkout experience, then enter a monthly sweepstakes for a chance to win a $1,000 Publix gift card.